Refund and Returns Policy

We understand that purchasing cannabis products online can be a unique experience, and we want to ensure that you are satisfied with your order. Below is our Refund and Returns Policy to provide clarity on how we handle returns, refunds, and exchanges.

1. Eligibility for Refunds or Returns

Due to the nature of our products, we do not accept returns or exchanges on cannabis-related items once they have been opened or used. This includes, but is not limited to, disposable vapes, edibles, flower, concentrates, and accessories.

2. Defective or Damaged Products

If you receive a product that is defective or damaged upon arrival, please contact us within 7 days of receiving your order. We will issue a full refund or send a replacement, depending on your preference and product availability.

How to request a refund or replacement:
- Email us at [sales@disposablevapeshouse.com] with your order number, a description of the issue, and photos of the damaged or defective product.

3. Incorrect or Missing Items

If we mistakenly send you the wrong items, or if something is missing from your order, please contact us immediately. We will send the correct items at no additional cost or issue a refund for the missing items.

How to report:
- Email us at [sales@disposablevapeshouse.com] with details of the mistake, including your order number and a list of items received vs. items ordered.

4. Non-Refundable Items

For health, safety, and legal reasons, we are unable to accept returns on:

Opened or used products
Perishable items (such as edibles)
Gift cards or store credits

5. Refund Process

Refunds will only be processed for eligible returns or defective products. Once your refund request is approved, the refund will be issued to the original payment method within 5-7 business days.

6. Shipping Charges

Return Shipping Costs: If you are returning a damaged or incorrect item, we will cover the cost of return shipping. Otherwise, customers are responsible for the return shipping costs.
Original Shipping Charges: Shipping charges are non-refundable, except in cases where we have made an error with your order.

7. Age Verification

Due to legal restrictions, all customers must verify that they are of legal age to purchase cannabis-related products in their respective jurisdiction. We reserve the right to cancel orders that do not meet these age requirements.

8. Legal Disclaimer

By placing an order with us, you agree to our Refund and Returns Policy. All cannabis products are sold in compliance with applicable laws, and we reserve the right to refuse any order that violates our policies or the laws of your location.

Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to our customer service team at:

Email: [sales@disposablevapeshouse.com]
Phone: [+15623986091]
Business Hours: [8 AM – 10 PM, Monday through Saturday]